Last Updated: November 18, 2025
Need help with your Nearsite website? We're here to help you get the most out of your online presence.
Once you schedule a call with us, we'll gather information about your business during that conversation. We'll ask about:
We handle everything else. Your site goes live the same day.
No problem! We can help you source stock photos and write professional content based on your business description. Just tell us what you do, and we'll take care of the rest.
Simply reach out to us with the changes you need. We'll update your site for you—usually within 24 hours. Common updates include:
Your website is professionally maintained by our team. This ensures everything stays fast, secure, and looking great. Just let us know what you need changed, and we'll handle it.
Click the "Customer Portal" button in the top right of any page. This is where you can:
When someone fills out the contact form on your website, you'll immediately receive an email with their information, including:
Yes! Just let us know what email address you'd like to receive contact form submissions at, and we'll update it for you.
First, check your spam folder. If you still don't see emails, reach out to us at help@nearsite.com and we'll investigate right away.
We set up a simple review collection system for your business. You get a unique link that you can send to happy customers. When they click it, they can leave you a review.
Reviews are collected and can be displayed on your website. We can also help you set up integrations with Google Reviews or other platforms.
Yes! Let us know what you'd like the review request to say, and we'll customize it for your business.
Our pricing is simple and affordable for local businesses. Contact us for current pricing and to discuss which plan is right for you.
Click the "Customer Portal" button at the top of the page to access your Stripe billing portal, where you can update your payment method.
We'd hate to see you go! You can cancel anytime through the customer portal. Your website will remain active until the end of your billing period.
We work hard to ensure you're happy with your website. If you have concerns, please reach out to us first so we can make things right. Refund policies are outlined in your service agreement.
Website downtime is rare, but if you can't access your site, contact us immediately at help@nearsite.com. We monitor all sites and will resolve issues quickly.
We build all websites with performance in mind. Your site is optimized for fast loading on all devices—phones, tablets, and computers.
Yes! All Nearsite websites include SSL certificates (the lock icon in the browser) and are hosted on secure, reliable infrastructure.
Absolutely! All Nearsite websites are fully responsive and look great on phones, tablets, and desktop computers.
You can reach us:
We monitor support requests Monday through Friday, 9 AM to 6 PM EST. We'll respond to requests outside these hours as quickly as possible.
Currently, we provide support via email to ensure we can give you detailed, accurate help. This also creates a written record of any changes or requests.
Yes! If you need to discuss something in detail, we're happy to schedule a call. Just email us to set up a time.
No problem! Just email us with the correct information, and we'll update your website right away.
Great! Let us know what service you'd like to add, and we'll update your website to include it.
While we focus on building and maintaining great websites, we're happy to provide basic guidance on getting found online. We can also recommend trusted partners for marketing and SEO services.
We're here to help with anything related to your website. Just reach out to help@nearsite.com with your question, and we'll get back to you quickly.
Still need help?
Email us at help@nearsite.co—we're here to help!